Terms & Conditions

Who we are and what these terms cover

Express Sew is a one-person sewing machine repair business in Las Vegas, Nevada (a sole proprietorship). These terms ("terms") apply to every service, repair, pickup, return, and in-home visit we arrange with you ("you"), and to your use of this website. By submitting a service request, handing over your machine, or letting us work on it, you agree to these terms. If you don't agree, please don't use our services.

Service requests & scheduling

Submitting the request form, or contacting us by phone, text, or email, is a request for service, not a confirmed booking. We'll call or text to confirm an appointment window. Pickup, return, and visit times are estimates, and we'll give you a heads-up if something is going to run late.

We decide whether a job is handled by pickup and return or by an in-home visit, based on your machine and the work it needs. We may decline a job, as explained under "Our right to refuse or stop service" below. If we decline before starting work, you owe nothing.

Estimates, pricing & approval

Service (a full teardown, cleaning, lubrication, tension adjustment, reassembly, and sew-out test) is a flat price by machine type, as listed on our pricing page. Repairs beyond a standard service are billed hourly plus parts, in 15-minute increments. Prices on this site can change, but the price we quote you for a job stays the same for that job.

Hidden problems sometimes show up once a machine is open. If we find work beyond what we agreed to, we'll contact you with an estimate and wait for your OK before doing it. If we can't reach you, we'll hold the machine and won't do the extra work. If you decline a recommended repair, you pay only for the work you approved and the time we spent diagnosing the machine.

Payment

Payment is due when your machine is returned to you, or when an in-home service is finished. We accept major credit and debit cards, cash, and check. We'll tell you your final total before handing the machine back. Sales tax is added where the law requires it, such as on parts.

Card payments are handled by a third-party payment processor, so we don't see or store your full card number. If a payment is declined or returned, you're still responsible for the amount owed, plus any fee the law allows us to charge.

Pickup, visits & travel fees

Pickup, return, and in-home visits are free within 15 miles of our Las Vegas workshop. Beyond that, a flat $20 travel fee applies, quoted upfront before we confirm your appointment.

• Someone 18 or older should be present for pickup and return, or you can arrange a safe handoff with us in advance.
• For in-home visits, please give us a clear, safe place to work and let us know about pets, parking, gate codes, and anything else we should know.
• If a visit isn't safe, or we can't get access, we may postpone or end it. We'll reschedule at no charge, though we may decline further service if it keeps happening.

Your machine, in our care

We handle every machine carefully and test it before it comes back to you. A few things to know:

• Ownership and condition. You confirm that you own the machine or have the owner's permission to have it serviced. Please tell us about any damage, missing parts, or known problems when you request service. We may note and photograph the machine's condition at pickup and during service.
• Accessories. Please remove personal items, such as fabric, thread, and projects. We'll note any accessories we receive, and we aren't responsible for items you didn't tell us about.
• Pre-existing damage. Damage that was already there when we received your machine, including damage from earlier repairs or other technicians, such as broken or missing screw posts, loose or broken plastic pieces, stripped or missing screws, and general wear, is not our responsibility. Some of it can't be seen until a machine is opened. We record the condition of your machine when we receive it, and we may photograph it before and during service. That record is the starting point if there's ever a question about what was already there. If we find pre-existing damage, we'll tell you, and repairing it is additional work that needs your OK first. Some damage can't be repaired safely or economically, and we'll say so.
• Older machines. Service means taking the machine apart. Older machines can have brittle plastic, dried-out lubricant, and worn parts that can fail when handled, even with care. We aren't responsible for failure of parts that were already worn, cracked, or brittle, and we'll tell you if we see a risk before going ahead.
• Parts. Some machines are old, discontinued, or hard to source parts for. If a part isn't available, we'll let you know rather than substitute something without asking. Replaced parts are returned to you on request.
• Settings and saved designs. Computerized and embroidery machines can lose saved settings, designs, or custom stitches during service. Please back up anything you can't replace, and tell us if there's something we should be especially careful with.

Cancellations & rescheduling

Plans change. You can cancel or reschedule a pickup or visit any time before it happens, at no charge. If you cancel after we've started work, you pay for the work already done and any parts already ordered, and we'll return your machine reassembled. If you need to reschedule after we've picked up your machine, just let us know and we'll work around it.

Our right to refuse or stop service

We reserve the right to decline, postpone, or stop service at any time, for any lawful reason. Examples include a machine that can't be repaired safely or economically, an unsafe place to work, abusive or threatening behavior, a request we aren't able to fulfill, or an unpaid balance from an earlier job. We never refuse service because of a characteristic that the law protects. If we decline before starting work, you owe nothing. If we stop after starting, you pay for the work already done and any parts already ordered, and we'll return your machine as soon as that's settled.

Machines that aren't picked up

When your repair is finished, we'll contact you by phone, text, or email to arrange return. If your machine is ready and we can't reach you, or it hasn't been paid for or collected, within 60 days, we'll send a final written notice (by email, text, or mail if we have an address) giving you at least 30 more days to claim it. After that, we may have rights under Nevada law, including a lien for unpaid repair charges and the right to sell or dispose of the machine as the law allows, and we'll follow that process. Nothing in these terms limits any rights that Nevada law gives you.

Our workmanship guarantee

Every repair gets a real test run before it's called done. If the same issue you brought your machine in for comes back within 30 days of return or the visit, and it's due to our workmanship, we'll make it right at no extra charge. If we can't fix it, we'll refund the labor charge for that repair.

The guarantee covers the specific work we did. It doesn't cover a new or different problem, normal wear, pre-existing damage or defects, accidents, misuse, power surges, damage from wrong needles, thread, or accessories, or work done by anyone else after us. Parts we install carry the manufacturer's warranty, if there is one. To use the guarantee, contact us within the 30 days. Other than this guarantee, and to the extent the law allows, we make no other warranties, express or implied, about our work or parts.

Limitation of liability

We aren't responsible for pre-existing damage, or for problems that come from it, as described above. If your machine is lost or damaged while in our care because of our negligence, we'll repair it or, if it can't be repaired, reimburse you for its fair market value at the time (not the price of a new machine).

For everything else, to the extent allowed by law, Express Sew isn't liable for indirect, incidental, or consequential damages, such as lost income from a project, lost fabric, or loss of use, and our total liability for any claim is limited to the amount you paid for the service in question. Some laws don't allow certain limits, so these apply only to the extent the law permits. Nothing here limits liability that can't legally be limited, such as for gross negligence or willful misconduct.

Photos & video

We may photograph or record video of your machine for our service records. We won't post photos or video of your machine, your home, or you on our website, YouTube channel, or other social pages without your permission, and we never include your name, address, or other personal details. If we'd like to feature your machine in a video, we'll ask first, and saying no has no effect on your service or price. If you agree and later change your mind, tell us before the video is published and we won't use it.

Calls, texts & email

By giving us your phone number or email, you agree that we may contact you about your service request and your machine by call, text, or email. Message and data rates from your carrier may apply. We don't send marketing messages. You can ask us to stop texting you at any time.

Using this website

This site is for information and for requesting service. We work to keep it accurate, but prices, hours, and service areas can change, and we can't promise it will always be error-free or available. The content and design are ours, so please don't copy or reuse them without permission. The site links to third-party sites, such as Facebook, Instagram, and YouTube, which have their own terms and privacy policies.

If something goes wrong

Please contact us first, by email or phone, and give us a chance to make it right. Most problems get settled that way. If we can't resolve it, these terms are governed by the laws of the State of Nevada, and any dispute will be handled in the courts of Clark County, Nevada, including small claims court where it applies.

Changes to these terms

We may change these terms at any time. When we do, we'll post the new version here and update the date at the top of this page. The new version applies to services requested after that date, so please check this page before you request service. A job already in progress stays under the terms in place when it was requested, unless you agree to the new version.

The rest

If any part of these terms can't be enforced, the rest still applies. These terms, together with our Privacy Policy and any written estimate we give you, are the whole agreement between you and Express Sew about our services. If we don't insist on a term once, that doesn't mean we give it up.

Questions

Reach out any time at (702) 706-2823 or [email protected].