Privacy Policy

This page explains what information Express Sew ("we," "us") collects when you use this website or arrange a repair, how we use it, and the choices you have.

Information we collect

• From the request form: your name, phone number, address, and a description of what's wrong with your machine. Optionally, your email, your machine's brand and model, how you'd like us to reach you, the best time to reach you, and how you heard about us.
• When we work with you: details about your machine and the work we do, estimates and invoices, photos or video of the machine, our calls, texts, and emails with you, and any access details you share, such as a gate code or parking instructions.
• Payment information: card payments are handled by our payment processor, so we see only the amount, the card type, and the last four digits, not your full card number. If you pay by check, the check includes the bank information printed on it.
• Technical information: like most websites, the services that deliver this site (including Cloudflare) may automatically log your IP address, browser type, and the pages requested, for security, performance, and counting visits.

How we use it

We use your information to schedule, communicate about, and carry out your repair, to bill you and keep our records, to meet tax and legal requirements, and to keep this site secure. We don't use it for marketing you haven't asked for.

Who we share it with

We don't sell or rent your information. We share it only with the services that help us run the business, and only so they can do that job:

• Google, for our business email, calendar, spreadsheets, the phone number we use for calls and texts, and the request form. What you submit on the form goes to our Google account.
• Our payment processor (Chase Payment Solutions), to process card payments.
• Cloudflare, which delivers this website, helps protect it, and provides our visit statistics.

We order parts in our own name, so your personal information isn't shared with parts suppliers. We may also disclose information if the law requires it, to protect someone's safety, or to protect our legal rights. If the business were ever sold or transferred, your records could go with it, and this policy would continue to apply.

Cookies & tracking

This site has no advertising cookies or tracking pixels. We use Cloudflare Web Analytics to see simple visit statistics, such as which pages are viewed, which sites send visitors here, and the general country, browser, and device type of visitors. It doesn't use cookies and doesn't follow you across other websites. Our network provider may also use essential security cookies to keep the site safe. We don't track you across other websites, so we don't respond to "Do Not Track" signals.

Fonts & third-party services

This site loads its typefaces from Google Fonts. Like any external resource, that involves your browser making a request to Google's servers, which may log standard technical information, such as your IP address, under Google's own privacy policy. The request form uses Cloudflare Turnstile, a spam check that runs a short test in your browser. Cloudflare may process technical information, such as your IP address and browser details, to tell people from bots. What you send through the form is passed to Google Forms and stored in our Google account. The site also links to our Facebook page, Instagram account, and YouTube channel. If you follow those links, or message us there, that service's own privacy policy applies.

How long we keep it

We keep service records and invoices for our service history, for your 30-day guarantee, and for as long as tax and accounting rules require us to, which is generally several years. Requests that don't turn into a job are deleted after about a year, and we use gate codes and similar access details only for the job they were shared for.

Keeping it safe

We keep your information in access-restricted accounts and don't store card numbers on this site. No method of storing or sending information is completely secure, but we take reasonable care to protect yours.

Your choices

You can ask us what information we have about you, ask us to correct it, or ask us to delete it. We'll respond as soon as we reasonably can, normally within 30 days. We may need to keep some records, such as invoices, to meet tax and legal requirements. You can also ask us to stop texting you at any time.

Nevada residents

Nevada law asks online businesses to share a few specific details, so here they are:

• What we collect: the personal information listed above, such as your name, phone number, email, and address, which you give us directly.
• Who else may have it: the service providers listed above, which handle it for us. We don't sell it to anyone, and you can still send us a request to opt out of any future sale.
• Reviewing or changing your information: contact us using the details below.
• Online tracking: other parties don't collect information about your online activity over time or across websites through this site, and we don't respond to "Do Not Track" signals because we don't track.
• Changes to this policy: we post the updated version here and change the date at the top.

Children's privacy

This site and our services are meant for adults arranging their own repairs. We don't knowingly collect information from children.

Changes to this policy

We may update this policy from time to time. The version posted here is the one that applies, effective as of the date at the top of this page.

Contact

Questions about your information? Reach us at (702) 706-2823 or [email protected]. You can also read our Terms & Conditions.