Where do you serve?
The Las Vegas Valley, including Las Vegas, North Las Vegas, Henderson, Summerlin, Spring Valley, Enterprise, and more. Pickup, return, and in-home visits are free within 15 miles of our Las Vegas workshop. Beyond that, a flat $20 travel fee applies, quoted upfront before we confirm your appointment.
Not sure if you're in our service range? Call or text (702) 706-2823 or send a request and we'll let you know.
Will you pick up my machine or come to me?
We offer pickup and return as well as in-home service. We'll arrange the details when we confirm your request.
What does a service include?
A full teardown, cleaning, lubrication, tension adjustment, reassembly, and a sew-out test. It's for machines that aren't having problems but are due for a clean.
What's the difference between a service and a repair?
A service is routine maintenance for a machine with no issues. A repair is anything beyond that, such as timing, jams, belts, motors, control boards, or embroidery units. Repairs are diagnosed first and billed hourly, in 15-minute increments. Most take one to two hours of labor.
How much does it cost?
A service is a flat price based on your machine type. Repairs are billed hourly plus parts, and you'll get an estimate before any work starts. See the pricing page for the details.
What is a sew-out, and what do you test?
A sew-out is a test run: we stitch on fabric to make sure your machine is working properly before it goes back to you. At a minimum that means straight and zigzag stitches, plus decorative stitches if your machine has them. If something's still off, we fix it first.
How long will it take?
Most machines are back to you within 24–48 hours of pickup, and many repairs are finished the same or next day. If a part isn't available, we'll let you know rather than substitute something without asking.
What if you find more problems once you open it up?
We'll call or text you with an estimate before doing anything beyond what we agreed on. We don't run up a bill without your OK.
How do I request service, and how fast will you reply?
Fill out the request form, or call or text (702) 706-2823. We'll reach out within a few hours, and the same business day if you contact us before 3pm, to confirm a time.
When do I pay?
Payment is due when your machine is returned to you, or when an in-home service is finished. We'll tell you your final total before handing the machine back.
Is there a guarantee?
If the same issue you brought it in for comes back within 30 days and it's due to our workmanship, we'll make it right at no extra charge. The full details are in our Terms & Conditions.
Do you work on my kind of machine?
We service mechanical, computerized, embroidery, and combination sewing and embroidery machines. Not sure whether yours qualifies? Text us the brand and model and we'll let you know.
Still have a question?
Call or text (702) 706-2823 or email [email protected].